We understand the importance of a local face-to-face service to many of our customers who may not be able to use alternative means of doing business, such as over the telephone or online, or who may need help to use these alternatives.
As with other departments, we need to make budgetary savings across our operation, which covers the whole of the Shropshire area, but we want to do so in a way that doesn't diminish the level of service that people can access in their locality.
We're therefore consulting the public on the proposal to transfer the responsibility for running Bishop's Castle Customer Service Point to the staff at Enterprise House.
We'll be installing a freephone facility for our customers to use through which most of our services can be contacted, and we'll also be installing a public computer so that customers can carry out business online. The staff at Enterprise House will be on hand for anyone who needs help.
This proposed change will:
If you wish to raise any comment or objection, or to write in support of this proposal, you can do so by email to sati.raju@shropshire.gov.uk or chris.westwood@shropshire.gov.uk, or by filling in our written survey form, which is available at the customer service point.
The closing date for all replies is 31 August 2015.
If you wish to raise any comment or objection, or to write in support of this proposal, you can do so by email to sati.raju@shropshire.gov.uk or chris.westwood@shropshire.gov.uk, or by filling in our written survey form, which is available at the customer service point.
The closing date for all replies is 31 August 2015.
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