Accommodation-based and community-based support framework (adults and children’s)

Shropshire Council is developing a new approach to accommodation-based and community-based care. This work is part of our wider transformation programme. It also supports the development of the new All Age Accommodation Support and Community Based Care Frameworks, which set out agreed ways of working. 

We want these services to help people stay independent, safe and in control. This work also helps us follow the Care Act and the Procurement Act 2023. Your feedback will help us to plan and purchase new services for the future.  

These services include: 

• Short breaks 
• Care at home for children 
• Supported or Independent Living 
• Home based care (Domiciliary Care) 
• Residential care (Adults) 
• Day Opportunities  
• Preventative support 
• Telecare and equipment 
• Support for unpaid carers 
• Direct Payments and Personal Budgets 
• Benefits and welfare advice 
• Support when moving from Children’s to Adults’ services

We'd like to hear from... 

• Adults - including anyone who uses care or support services, attends day opportunities, or is thinking about future care needs
• Young people
• Parent carers of children and young people  
• Families 
• Unpaid carers 
• Providers or professionals completing the survey on someone’s behalf, or on the behalf of a group of people

Please note that parent carers may complete the survey more than once if they wish to provide different feedback for different children.

How to get involved

There are two surveys:

Adults' services

Children’s services (to be completed by parent carers

Your feedback will help us to understand: 

• What support people use now  
• What support people may need in the future  
• What works well  
• What needs to improve  
• Where there are gaps in services  
• How to shape our next steps for the new All Age Accommodation Support and Community Based Care Frameworks 

The surveys ask simple questions about the support you use, the quality of your care and your outcomes. They also include key quality statements. These statements explain how Shropshire Council and providers should work together to deliver good, person-centred care. 

You'll find further information in the FAQ document attached to this page.

What's changing? 

• How the council contracts with care providers  
• The legal framework we use to buy services  
• How providers can join and stay part of the council’s care market  

What isn't changing?  

• No services are being reduced  
• No changes to who is eligible for care  
• People already receiving care will continue without disruption  
• Professional judgement and personal choice will stay at the heart of decisions  

If any future changes are suggested, there will be a full consultation before anything's agreed. These surveys alone will not cause changes to your care. This is about how services are commissioned - how we buy and manage care. It's not about cutting care. 

Please take part and help us build a clear and fair framework. This will support people to live well and help us maintain a strong care provider market, delivering high quality care and support services. 

The survey will close on 17 May 2026. 

If you’d like the survey in an alternative format, please use the email below to request a copy, or call our customer services team on 0345 678 9000 and explain any support you need to allow you to respond.

You can also respond with any comments in writing:

• Email: please title your email ‘Accommodation Based Care’ and email your comments to TellUs@shropshire.gov.uk
• Post: Feedback and Insight Team, Shropshire Council, PO Box, PO Box 4826, Shrewsbury, SY1 9LJ.

Your views matter!

You can help us improve our services by becoming an 'expert by experience' - someone with real‑life experience who wants to help make positive changes. 

Please email co-production@shropshire.gov.uk - we'd love to hear from you!⁠